OUR POLICES
Deposits on reservations are half down + tax and are due at time of booking. The second half is due upon arrival. 14 days notice is required to cancel and receive a refund on deposit. Cancellations made within the week of reservation date are completely non-refundable for the entire reservation amount
All bookings for multiple units for 3 or more days are completely non-refundable. All bookings associated with a wedding\whether guest of wedding or bride and groom are completely non- refundable.
All deposits on specialty packages that include lodging with an activity; such as massages or zip-lining, skeet shooting, horseback riding, fishing, wine-tasting, etc. are non-refundable.
Reservations made for wintry weather months must understand that we reserve the right to move your reservation to a safer, more accessible unit if necessary; if our property is completely un-accessible due to weather; a credit for a future stay is issued. No pets allowed. Responsible smoking allowed outdoors.
The maximum capacities of units must be respected; or additional fees will be added.
Any units with hot tubs must be aware that maintenance issues do occasionally occur. These issues can arise between guest turnover and result in the Lodge being unable to correct the issue in a timely fashion. A refund of $25.00 of the reservation amount will be deducted for instances that result in the hot tub being out of use for the duration of the stay. Thanks for choosing Bear Creek! We look forward to meeting you and look forward to your stay with us!
We do not offer daily maid service we do exchange linens and towels at the the office.
There is a weight limit of 530 pounds in all of the hot tubs.
Please be sure that you do not leave any personal belongings in your cabin or suite. We will not be responsible of shipping your items back to you.
ATTENTION: WE ARE NOT RESPONSIBLE FOR FOOD ALLERGY REACTIONS. THOSE WITH FOOD ALLERGIES OR DIETARY RESTRICTIONS ARE ENCOURAGED TO ABSTAIN FROM DINING WITH US DUE TO THE HIGH CONTENT OF TREE NUT AND OTHER POTENTIALLY ALLERGY THREATENING INGREDIENTS IN USE IN OUR KITCHEN.
